Maria Alvarado

Customer Support Specialist (eCommerce)

Bogotá, CO.

About

Highly detail-oriented professional with over nine years of experience in logistics coordination, operations, and administrative support, now transitioning to a Customer Support Specialist role in eCommerce. Proven ability to manage complex inquiries, resolve issues efficiently, and maintain meticulous records, driving high customer satisfaction and operational excellence. Eager to leverage strong communication, problem-solving, and organizational skills to deliver exceptional support in a fast-paced online retail environment.

Work

Lean Solutions Group

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Logistics Coordinator

Bogotá, Cundinamarca, Colombia

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Summary

Managed comprehensive logistics operations, ensuring compliance with federal standards and optimizing shipment processes for high-value goods, contributing to seamless service delivery.

Highlights

Ensured 100% compliance with company and federal standards by meticulously reviewing titles, lease agreements, and IRS 2290 forms, mitigating potential legal and operational risks.

Maintained up-to-date safety and liability records by actively requesting and confirming insurance coverage (NTL, PD), enhancing operational security and client trust.

Streamlined the processing of high-value, temperature-controlled, and hazmat truckload (TL) shipments, ensuring timely and compliant delivery for critical goods.

Achieved billing accuracy by meticulously verifying and maintaining complete documentation for accessorials, load tenders, and rate confirmations, reducing discrepancies by 15%.

Maria Montessori

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Teacher

Bogotá, Cundinamarca, Colombia

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Summary

Designed and delivered engaging educational content, fostering diverse learning environments and developing strong interpersonal and organizational skills.

Highlights

Planned and delivered tailored lessons to meet diverse learning needs, enhancing student engagement and comprehension for groups of 25+ students.

Cultivated strong communication and organizational skills by effectively managing and guiding groups of 25+ students in a dynamic classroom setting.

Facilitated a positive and productive learning environment, improving student participation and collaborative outcomes through adaptive teaching methods.

Sumatec SAS

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Billing Assistant

Bogotá, Cundinamarca, Colombia

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Summary

Provided critical administrative and billing support, optimizing order fulfillment and ensuring accurate financial record-keeping for industrial MRO products.

Highlights

Resolved delivery issues by coordinating effectively with logistics, sales, and warehouse teams, ensuring over 95% timely order fulfillment and enhancing customer satisfaction.

Supported sales and customer service operations for industrial MRO products, improving operational efficiency and client responsiveness in a fast-paced environment.

Prevented discrepancies between orders, deliveries, and billing through meticulous assistance with inventory control processes, ensuring material availability and accuracy.

Maintained accurate records in WMS, validating item details, pricing structures, and purchase order information, contributing to a 15% reduction in billing errors.

Processed billing transactions with 100% consistency between purchase orders, delivery documents, and invoices, enhancing financial accuracy and stakeholder trust.

Volunteer

Volunteer

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Community and Organizational Support

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Contributed to local community initiatives, enhancing organizational effectiveness and community engagement through dedicated support.

Highlights

Provided dedicated support to various community projects, demonstrating strong interpersonal and organizational skills.

Collaborated with team members to achieve project goals, contributing to positive community outcomes and increased engagement.

Education

Universidad Nacional Abierta y a Distancia (UNAD)

Bogotá, Cundinamarca, Colombia
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Bachelor's Degree Foreign Languages with an Emphasis in English Grade:

Politecnico de Colombia

Bogotá, Cundinamarca, Colombia
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Certificate Program Logistics Grade:

Servicio Nacional de Aprendizaje

Bogotá, Cundinamarca, Colombia
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Associate's Degree International Business Grade:

Reuven Feuerstein

Bogotá, Cundinamarca, Colombia
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High School Diploma (Vocational Track) Customs Processes Grade:

Languages

Spanish

English

Certificates

Webinar: Adapting to Organizational Change

Change Americas – Lean Solutions Group.

Skills

Technical & Professional Skills

Logistics Coordination, Documentation Management, Salesforce CRM Software, Team Collaboration, Communication, McLeod & AS400 TMS Platforms, WMS- Jaivana, Problem Solving, Critical Thinking, Customer Service, Customer Support, eCommerce Operations, Shopify, Gorgias, Zendesk, Intercom, Written English, Conflict Resolution, De-escalation, Independent Work, Multitasking, Order Processing, Returns & Exchanges, Refund Management, Customer Satisfaction (CSAT), Ticket Management.